Customer satisfaction surveys are an invaluable tool in helping businesses retain customers, build on existing relationships and start new ones.
As a first step, Lychgate helps your business to identify relevant KPIs for benchmarking purposes – these may vary according to target market. We can measure transactional satisfaction or more general experiences, benchmarking against close competitors. Using statistical techniques we can identify drivers influencing satisfaction. Calculating Net Promoter Score (NPS) – is a key feature of our studies.